In response to this customers want integrated services with simple and straightforward experiences. Implement a simple recognition and reward scheme that focuses on delivering exceptional customer service and fits with your organisation’s culture. Give your staff the opportunity to see what level of customer service your competitors are offering. You may even include other organisations that are not competitors but are known to offer great customer service. For top tips with a range of practical activities and exercises, see our customer service training ideas. Your training provider should be able to support and guide you in selecting the best activities to achieve your goals in the most effective way.
That might mean sharing local knowledge by suggesting a nearby restaurant to a visitor at lunch time, for example, or offering to assist a customer who clearly needs help but hasn’t yet asked. Implement ways to measure customer excellence and the … Read More