Good customer service means good business

In response to this customers want integrated services with simple and straightforward experiences. Implement a simple recognition and reward scheme that focuses on delivering exceptional customer service and fits with your organisation’s culture. Give your staff the opportunity to see what level of customer service your competitors are offering. You may even include other organisations that are not competitors but are known to offer great customer service. For top tips with a range of practical activities and exercises, see our customer service training ideas. Your training provider should be able to support and guide you in selecting the best activities to achieve your goals in the most effective way.

That might mean sharing local knowledge by suggesting a nearby restaurant to a visitor at lunch time, for example, or offering to assist a customer who clearly needs help but hasn’t yet asked. Implement ways to measure customer excellence and the resulting customer loyalty. Yes, the number of customers serviced per hour might be a very important metric within your business, but delivering excellence is likely to be worth a lot more in the long run. Think about how you can measure these things and develop a continuous improvement plan to create customer loyalty and share success.

Business outcomes are, in essence, the goals set by a company to measure the success or achievement of an internal or external process. These goals can also be labelled “desired outcomes” and are a useful way of helping staff to focus on achieving customer success. It seems that most managers within a production environment have heard about the Toyota Production System and have their own view about how it can function.

Achieving business outcomes with service excellence

Then get your staff to think of ways that they can ‘add value’ or create special ‘wow’ moments for your customers. Balance this with reviewing customer complaints or concerns expressed within this forum, once you have built the level of team member trust. Importantly, it will also identify what obstacles get in the way of delivering consistent high levels of customer service. Hence choose team members who are open and keen to support the initiative. You may also wish to train your team leaders to deliver regular bite-size customer service training sessions.

  • This focuses on reducing costs and reducing the seven-day lead-time.
  • The quicker and easier it is for the customer to buy your products and services, the more likely they are to use your service in the first instance.
  • What tools do we have access to that can help us capture important customer information?
  • Their Health and Wellbeing team are committed to providing initiatives to support mental wellbeing and their ‘Healthy Conversations’ initiative has helped lift the taboo on reaching out for support.

Methodist Homes Group provide services for older people and other adults in need. Some businesses rely on good customer service to give them an advantage over their competitors. This can start before a customer has made a purchase and continue afterwards. Eversheds Sutherland Entities are constituted and regulated in accordance with relevant local regulatory and legal requirements and operate in accordance with their locally registered names. The use of the name Eversheds Sutherland, is for description purposes only and does not imply that the Eversheds Sutherland Entities are in a partnership or are part of a global LLP.

Business outcomes is a term often heard in the promotion of service

This underlies the importance and benefits of offering not just a good product range, but also good service. We empower our centre teams to assist clients with a whole host of enquiries, from teabag replenishment to a power failure. We cannot guarantee 100% error-free service but we can promise to deal with any concern quickly and communicate this to you effectively. Your Centre Manager should be your first port of call, but if you think we are falling short of our promises, tell us. We have a dedicated Business Centre Management Team who are happy to help.

Realistic timescales for delivering customer service, especially at your busiest times. How does great customer service reduce employee turnover in the workplace? When they see positive customer relationships, friendly communication and even banter, it makes your employees feel proud to be part of a team that really cares about their roles and responsibility.

Legal technology

Roger Bullivant Ltdis a foundation engineering company specialising in the design and construction of foundations for all types of buildings and structures. Alloga UKis a distributor of pharmaceuticals and healthcare related products. Vesuviusprovides molten metal flow engineering and technology, principally to the steel and foundry industries. Mortgage Advice Bureauprovides advice on mortgages, protection and general insurance products. Avanti Gassupply homes and businesses with liquefied petroleum gas . HW Martin Holdingsis a group providing works and support services for the transport and waste recycling infrastructure of the UK.